Legal
Legal Notice
Who operates this store, how to reach us, and the policies behind every order.
Last updated: March 2026
01
Who you are buying from
This store is owned and operated by My Store, established in the United Kingdom. The details below are provided so you always know who you are contracting with.
| Trading name | My Store |
|---|---|
| our contact page |
02
What we sell
Ready-to-wear clothing in natural fibres, sold to consumers for personal use. Prices are shown in pounds sterling and include VAT where it applies; delivery is charged separately and shown at checkout before you pay.
03
The terms that apply to your purchase
- Terms of Sale — ordering, prices, delivery, liability and governing law
- Returns & Refunds Policy — cancelling, sending a garment back and getting your money back
- Delivery & Returns — where we ship, how long it takes and what it costs
- Privacy Policy — the personal data we hold and your rights over it
- Cookie Policy — what is stored on your device and how to change it
04
Complaints
If something is not right, write to us at our contact page or through our contact form. We acknowledge complaints within two working days and aim to resolve them within 14 days. If you remain unhappy, free impartial advice is available from Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.
05
Content and intellectual property
All photography, text, designs and marks on this store belong to us or our licensors. Personal, non-commercial use is welcome; reproduction for any other purpose needs our written permission. If you believe content here infringes your rights, contact us at our contact page and we will respond promptly.
06
Accessibility
We want the store to be usable by everyone, and we work towards the WCAG 2.2 AA guidelines: readable contrast, keyboard navigation, descriptive image text and clear focus states. If you meet a barrier anywhere on the site, tell us at our contact page and we will help you complete your order and fix the problem.
Governed by the law of England and Wales. Nothing on this page limits your statutory rights as a consumer.