Returns & Refunds

• 14 days to change your mind by law, from the day your order arrives, then 14 more days to send it back
• 30 days in total with us, as a goodwill extension, on unworn garments with tags attached
• Faulty or wrong item? We pay the return postage and refund in full
• Refunds go back to your original payment method within 14 days of us receiving the garment or proof of postage

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel an online order for any reason within 14 days of the day you, or someone you nominate, receives the goods. Where an order arrives in several parcels, the period runs from the day the last item arrives.

Tell us clearly that you are cancelling — an email to our contact page with your order number is enough. You then have 14 days from telling us to send the garment back. This right applies to sale items in the same way as full-price items.

Beyond the statutory period, we accept returns for 30 days from delivery provided the garment is:

• Unworn, unwashed and unaltered, free of marks, scent and animal hair
• Returned with all original tags still attached
• Sent back in its original packaging where possible

Trying a piece on as you would in a shop is fine. We may reduce a refund to reflect any loss in value if a garment has been handled more than that.

• Garments made to measure, altered or personalised at your request
• Underwear, swimwear or hosiery where the hygiene seal or protective strip has been removed
• Gift cards
• Digital items and e-tickets, once delivered, where you agreed to immediate supply and waived the cancellation right
• Garments damaged after delivery through wear, washing or misuse

None of this affects your rights if an item is faulty, damaged on arrival, or not as described.

1. Write to our contact page with your order number, the pieces you are returning and the reason.
2. We reply with the return address and anything you need to include in the parcel.
3. Pack the garment with its tags, and send it with a tracked service within 14 days of telling us.
4. Keep your proof of postage until the refund reaches you.

You pay the cost of return postage when you are simply changing your mind. Until the parcel reaches us it remains your responsibility, which is why we recommend a tracked service.

• We refund to the original payment method within 14 days of receiving the garment back, or of your proof of postage, whichever is earlier
• We refund the price of the garment and the standard delivery cost of sending it to you. If you chose a faster delivery, we refund the standard rate only
• Where only part of an order is returned, the original delivery charge is not refunded
• No fee is charged for making a return

Your bank may take a few further days to show the money. If 14 days have passed since we confirmed your refund and nothing has arrived, contact us at our contact page and we will trace it.

For a different size or colour, return the original piece for a refund and place a new order, so you secure the size you want before it sells out. If you would rather we hold a size for you, write to us at our contact page before sending the parcel.

If a garment arrives damaged, develops a fault, or is not what you ordered, tell us as soon as you can with your order number and a photograph.

• Within 30 days of delivery you may reject it and receive a full refund
• Up to six months you may ask for a repair or replacement; if that is not possible or does not work, you may have a refund
• We cover return postage on any faulty, damaged or incorrect item

Write to our contact page or use our contact form. Delivery times and options are on our Delivery & Returns page.